Privacy Policy

Welcome to Doctrust. Your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our health and wellness products (such as ear care patches and relief gels).

1. Information We Collect

We only collect information that is necessary to provide you with a great shopping experience:

Personal Information: Name, shipping address, phone number, and email address (collected when you place an order).
Payment Information: We use secure third-party payment gateways. Your credit card or payment details are processed by them and are not stored on our servers.
Device Information: IP address, browser type, and cookies to help us understand how you use our site and to show you relevant products on Facebook.

2. How We Use Your Information

We use your data to:

Process and ship your orders to your doorstep in the Philippines.
Send you order updates and tracking numbers via email or SMS.
Improve our website and provide personalized customer service.
Show you helpful health tips and special offers through our Facebook advertisements.

3. Information Sharing

We do not sell your personal information to third parties. We only share data with trusted partners who help us run our business:

Shipping Couriers: To deliver your packages.
Advertising Partners (like Facebook): To show you products that might interest you based on your browsing habits.
Legal Compliance: If required by law or to protect our rights.

4. Your Rights

As a valued Doctrust customer, you have the right to:

Request a copy of the personal data we hold about you.
Ask us to correct or update any incorrect information.
Request that we delete your data (right to be forgotten).
Opt-out of our marketing emails at any time by clicking “Unsubscribe.”

5. Security

We implement industry-standard security measures to keep your data safe. Our website uses SSL encryption to ensure that your personal details are transmitted securely.

6. Cookies

We use “cookies” to enhance your experience. You can choose to disable cookies in your browser settings, but please note that some parts of our website may not function properly without them.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.